FAQs

Who can I reach out to with questions?

If you have any questions about ordering from the shop, please email shop@mcasantabarbara.org or call (805) 966-5373 x106.

 

How is shipping calculated?

Shipping is calculated according to the weight of the product and includes a flat rate handling fee. Limited editions are shipped based on dimensions of the piece, and necessary precautions to ensure safe shipment of fragile works.

 

Where can items be shipped to?

We are able to ship to all 50 states in the US, as well as Puerto Rico. Please inquire about shipping internationally by emailing shop@mcasantabarbara.org.

 

When can I expect my order?

We process orders weekly every Thursday. An order made after Thursday at 11:00am PST will be shipped the following week. Shipping speeds vary based on your location, but you may select expedited shipping at checkout.

 

What is the return policy?

Unfortunately we cannot offer returns or exchanges. We can offer cancellations on orders within 24 hours from the time of purchase. You can read our full policies here. To cancel an order please email shop@mcasantabarbara.org.

 

What are accepted forms of payment?

We can currently accept Visa, Mastercard, Discover, American Express, JCB, Diner's Club, Shopify Pay, and Apple Pay.

 

Are there alternatives to ordering online?

In addition to our online shop, we have our in-house Museum shop open during regular Museum hours.

Additionally, you can contact us by email or phone and we can process payment that way.

 

What do I need to know about ordering Limited Editions?

In order to safely ensure the shipment of Limited Edition artworks, additional information is required so that we can arrange packing and shipping of the piece. If you would like to purchase a Limited Edition piece, proceed through checkout and we will reach out to you with information on the cost and method of shipment.

 

Do you provide framing services for Limited Editions?

We do not offer framing services as this would increase both the risk of damaging the artwork during shipping and the transport costs due to additional weight.